Privacy Policy
How we collect, use, and protect your personal information.
Last updated: July 2025
BAE Holidays is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding your data.
1. Information We Collect
We collect information you provide when making a booking or enquiry: name, email address, phone number, date of birth, passport details (for international trips), and payment information. We also collect usage data when you browse our website.
2. How We Use Your Information
Your information is used to process bookings, send itineraries and travel updates, respond to enquiries, improve our services, and send promotional offers (only with your consent). We do not sell your data to third parties.
3. Data Sharing
We share your information only with service providers directly involved in your trip (hotels, transport operators, airlines) and as required by law. All third parties are contractually bound to keep your data confidential.
4. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
5. Data Security
We implement industry-standard security measures to protect your personal data. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are retained for a minimum of 5 years for compliance purposes.
7. Your Rights
You have the right to access, correct, or delete your personal data. To make a request, contact us at info@baeholidays.com. We will respond within 30 days.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the new policy.