Refund & Cancellation Policy
Everything you need to know about cancellations, refunds, and credit notes.
Last updated: July 2025
Cancellation Charges
| When you cancel | Cancellation charge |
|---|---|
| 30+ days before departure | Booking advance only (non-refundable) |
| 15–29 days before departure | 50% of total package cost |
| 7–14 days before departure | 75% of total package cost |
| Less than 7 days / No-show | 100% of total package cost |
Credit Notes
If you cancel at least 30 days before departure, you are eligible for a Credit Note equal to the booking advance (minus administrative fees). Credit Notes are valid for 12 months from the date of issue and can be used for any BAE Holidays package.
How to Cancel
All cancellation requests must be submitted in writing via email to info@baeholidays.com with your booking reference. Verbal cancellations are not accepted. The cancellation date is the date we receive your written request.
Refund Processing
Eligible refunds (if any) are processed within 7–10 business days to the original payment method. Bank transfer timings may vary. Processing fees charged by payment gateways are non-refundable.
Trip Cancellation by BAE Holidays
In the unlikely event that BAE Holidays cancels a trip due to insufficient bookings, natural disaster, or other force majeure, you will receive a full Credit Note or the option to transfer to an alternative trip of equal value. BAE Holidays is not liable for additional expenses such as flights or visas booked independently.
Travel Insurance
We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, medical emergencies, and baggage loss. BAE Holidays is not responsible for losses that would otherwise be covered by travel insurance.